Who to contact for help

Your platform's team writes your questions, scoring, action items, and programs, so they're the fastest source of help for most questions. Your platform's team can bring in Cyphr AI support when needed.

Business owners

Your question	Who to ask
An assessment question is wrong or unclear	Your platform's team
I don't understand an action item	Your platform's team
My score looks wrong	Your platform's team
My bank won't connect, or my figures look wrong	Your platform's team
A lender hasn't responded	Message the lender in your application thread
I need help completing an action item	A provider

Lenders

Your question	Who to ask
I need a requirement that doesn't exist yet	Your platform's team
A business qualified that shouldn't have	Your platform's team. First check that the item is marked required, since optional items never block a match.
I can't open a deal	You can only open deals on your own programs. Contact your platform's team if a program should be yours.
I want to change my amount or term ranges	Edit your program on the Programs screen

Providers

Your question	Who to ask
Correct or pause my listing, or change my service area	Your platform's team
No businesses are contacting me	Your platform's team. Check that your listing covers the industries and gaps you serve.

Platform teams and everything else

Submit a support ticket and our team will follow up. You can also check System Status for known issues.