Managing your notifications
Choose which updates appear in the app and which arrive by email.
Your Notifications screen lists every update that matters to your account. Each one links to the screen it's about. You can mark notifications as read or save them to find later.
Choosing what reaches you
Go to Notifications, then Preferences. Each category has two switches:
| Switch | What it does |
|---|---|
| In app | Shows the update in your notification list |
| Email now | Sends you an email as soon as it happens |
Some categories never send email, so they won't have an email switch.
Three presets set everything at once: Everything, In-app only, and Pause optional. You can adjust individual switches afterward.
Your settings are yours
Preferences are set per person, not per organization. A colleague on the same account keeps their own settings, and each of you receives email at your own address.
Notifications you can't turn off
A few messages always reach you, whatever your settings:
- Decisions on an application, such as your lender or provider application, or a lender's decision on your loan application
- Critical system messages
Everything else is yours to turn off.
Email and notifications are one system
Anything Cyphr AI emails you also appears in your Notifications screen, so you won't miss something if you turn off email.
Not getting a notification you expected?
Check your Preferences first. Most missing notifications come from a category that's switched off.
Still need help? Contact support