Change requests and the deal thread
Ask a business for something without declining, and keep the conversation in one place.
A change request asks the business for something without declining. It pauses the deal and tells the business exactly what to do.
Two kinds
| Kind | How it works | How it resolves |
|---|---|---|
| Targeted | Points to one action item and reopens it for the business. The previous answer is kept so you can compare. | Resolves automatically when the business completes the item again |
| Written | A free-text request, such as "We can do $200,000. Please adjust and resubmit." | You mark it resolved once the business responds |
You can raise as many as you need. When the last open request resolves, the deal returns to In review and a note is added to the thread.
Requirements that Cyphr AI verifies from data can't be targeted, because the business can't answer them directly. Use a written request instead.
The deal thread
Every deal has one thread shared by you and the business. It contains:
- Messages between you and the business
- Change requests, pinned with their current status
- System notes that Cyphr AI adds when something happens, such as a shared packet, an edited term, or a return to review
New activity marks the deal as unread for the other side. Opening the deal clears your marker.
Was this helpful?
Still need help? Contact support