Action items

An action item is one specific thing to fix. Every item tells you why it appeared, so you're never guessing.

What an action item shows

Part	What it tells you
Title	The task, in one line
Why this is showing	The answer or value that caused it, in plain words
What to do	The steps to complete it
Expected outcome	What you gain by completing it
Pillar	Whether it's a financial, operational, or compliance item
Priority	Do now, Do next, or Later. Items are grouped under these headings.
Status	Not started, Started, or Complete

Three ways an item closes

Type	What you do	Buttons you'll see
Manual	Do the work outside Cyphr AI, then confirm it here	Mark Complete
Data collection	Provide the information the item asks for in a short form	Mark Started, then Provide Info
Field update	Correct the original answer that caused the item	Mark Started, then Update Answer

For field updates, see Updating an answer.

Where items come from

Your list combines items from:

• Your industry assessment, once it's approved
• Any scenario you've started
• Any lender program you're working toward

Required and optional

An item can be required, meaning it must be complete before you qualify for something such as a loan program. Or it can be optional, meaning it's coaching that will help your business but won't hold you back. The same item can be required for one program and optional elsewhere.

If an item disappears

An item leaves your list when the reason for it no longer applies. Your history is kept. If the reason comes back later, the item returns with its history intact.

Need help with an item?

Ask your platform's team to explain why an item appeared, or find a provider who can help you complete it. See Finding a provider.